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How does the order process work?

The flow chart attached below shows a typical ordering process.

  • Your order your ticket online, paid for it within 7 days (If payment is not received your order will be cancelled without notification)
  • Depending on how busy we are will depend on when your order status is changed and an e-ticket is issued (see also 'Why is my order still on hold?')
  • All e-tickets are issued in batches and before the event. This can be up to 2 weeks before the event. So please do not panic if you don’t have an e-ticket just yet
  • You will receive an ‘Order is complete’ email, this will have details of your order on it, please note this is for REFERENCE ONLY there is no need to pay or email us. See the attachment named email below.
  • If you have NOT received an e-ticket and an announcement has been made that all e-tickets have been sent then raise a support ticket

 

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7 Comments

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    Evie Gray

    Hi we ordered 2 Emerald tickets in Sept & upgraded one to Diamond (paid in Sept 14). As yet one email has been received showing a group no and one Registration no. Is this both tickets or just the basic Emerald one. When will Diamond be sent as almost a week until I7 event? Thank you. Also photo ops requested but no reply as yet...x

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    Barbara Jackson

    Help I need to inform the zen desk about my tickets I ordered today I did not put my daughter name on second ticket please help.They are emerald passes on is for Kim Jackson the other for myself Barbara Jackson order #31125  thank you 

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    Lillian Gallemore

    I done exactly the same as  Barbara Jackson and I am struggling too! I need to put my daughters name on the second ticket and don't know how??

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    Kellie Fairhall

    I've done the same! Need to add daughter? What do I do? X

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    Catherine Halliday

    Also need to put my daughter's name on her tickets. Have no idea how to do this and have been trying to request help for weeks reguarding this.

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    Natashadstuart

    Hi does anyone know any more information in regards to prophecy 2 event ? I have purchased tickets and was wondering if I will need to be there for registration on Friday 14th ? Or can I come at any time/ day over the weekend ? Thank you in advance

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    Farhana Lunat17

    I also need to add my little sister onto her ticket and have no idea how to. I emailed the Zen Desk, and now I'm panicking since the convention is tomorrow!

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